Shipping + Returns

Returns 

We want you to love your apron and/or knife roll. Nothing is more important to us! If you don't, no problem, just shoot us an email within 14 days of receiving your order and we will take care of the rest. Please understand, we can only accept returns of unused aprons & knife rolls. Refunds (minus the shipping cost) will be sent once the return is received. If your order is damaged or incorrect, we will happily cover return shipping. 

Please contact us for a return address. 

For returns of orders greater than $500 there is a 20% restocking fee.

Unfortunately, we cannot accept returns of custom made, personalized,  or sale items. 

Shipping

Most of our items are made to order and ship within 2-3 weeks of purchase, sometimes faster. If you need your apron or roll in a hurry, please send us an email and we will do our best to make it happen.

We ship USPS Priority and USPS First Class International. You will receive a shipping notification with tracking information once your order has shipped. To receive tracking for an international order, please upgrade to Priority.

Please make sure your address is correct. The order will be shipped to the address exactly as written. We are not responsible for lost or stolen packages. 

Order Cancellation 

Made a mistake? Ordered the wrong color or size? Please send us an email right away. If the order isn't already in production, we will be happy to cancel it. 

 

 

Custom Order Inquiry

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"We work hard in our Valentich aprons. They get wet, covered in flour, subject to intense heat from the wood fire oven, and they hold up! The aprons last and they wear nicely- they're solid, quality products. and while we prize function over form, the aprons are well-styled and have become a part of the Cart-Driver brand. Furthermore, we value the customer service that comes with Valentich Goods. From customizing the aprons and learning what would work best for our restaurant, to receiving the exact items we paid for (and in a timely fashion), we appreciated the attention that Ryan and Jill gave us. I believe that every business is in the business of hospitality, and that certainly rings true for Valentich Goods. Simply put- we'll order aprons from Valentich Goods again. They are a valued partner of Cart-Driver and its crew."